When I push the side key, Vlingo does not display the 'Listening...' box. How do I fix this problem?

When you push the side key assigned to Vlingo, you should see a "Listening" dialog box come up indicating that Vlingo is running, and listening to your input. Normally everything gets set in the setup process.

If the side key was working correctly and has suddenly stopped, try these steps:

  1. From your Applications screen, click the Vlingo icon, then press the side key. That may be enough to get it started again.
  2. If that doesn't work, reboot the phone by removing the battery.

But if Vlingo's Setup did not complete successfully, or if any of the needed settings have been changed, there can be several possible causes. We'll check each of them in the instructions below.


Is your side key set up correctly for Vlingo?

The trick is that that key needs to be set to "Nothing", not to "Vlingo". I know that sounds funny, but that's how it works.

Check the BlackBerry settings:

  1. From the Applications screen, select Options.  For OS 5 devices, select Screen/Keyboard.  For OS 6 & 7 devices, select Device -> Convenience Key(s).
  2. Scroll down until you get to the Right (or Left) Side Convenience Key Opens setting. Make sure that the key you want running Vlingo is set to Nothing. It might be tempting to set it to Vlingo, but don't do that or it won't work correctly.
  3. Save your settings and exit.

Next, check Vlingo's own settings:

  1. Find the Vlingo icon on your Applications screen, and click it.
  2. Select "Options".
  3. Make sure that "Voice Key" is set consistently with the key you set to Nothing above (either Right or Left) if your BlackBerry has two side keys.
  4. Make sure the "Voice Key Active" setting is set to "Anywhere". This ensures that you can use the side key from any screen on your BlackBerry, not just from a Vlingo screen.


Have you recently uninstalled a copy of Vlingo from your phone?

There can be rare cases where using the standard approach to deleting an application on a BlackBerry may not work. Please try this:

  1. From the Blackberry home screen, navigate to Options -> Advanced Options -> Applications.
  2. Click the Menu Key and then select Modules.
  3. Locate the Vlingo module in the list. You can do this by scrolling, but it may be easier to type the word "Vlingo" which will automatically initiate a search.
  4. Once Vlingo is highlighted, select Menu then Delete.

You will have to reboot the phone (pull the battery if the BlackBerry doesn't prompt you to reboot) to finish the process completely.

After rebooting, download Vlingo from www.vlingo.com. This will automatically give you the correct version for your operating system. If you had purchased Vlingo Plus, you will not have to purchase it again.


Are your device's permissions are set correctly?

This should happen as a part of setup. But if setup did not complete successfully, or if the permissions were changed, you may need to do this manually.

  1. From the Applications screen, select Options.  For OS 5 devices, select Advanced Options -> Applications.  For OS 6 & 7 devices, select Device -> Application Management.
  2. Scroll down to "Vlingo".
  3. Press Menu -> Edit Permissions.
  4. If any permission groups are set to Custom, Prompt, or Deny, then you should click Menu -> Change Option and then click Allow.
  5. If any individual permissions are set to "Deny" or "Default", change them to "Allow".
  6. Press Menu -> Save.


Does the side key work when the Vlingo home screen is active?

  1. From your BlackBerry's Applications screen, click on the Vlingo icon.
  2. Press the side key.
  3. If this doesn't work, press the other side key (note some BlackBerry models have only one side key).
  4. If one of the side keys does work (ie, you get a "Listening" dialog box, and Vlingo recognizes your voice), you should check your Vlingo settings:
    1. From the Vlingo home screen, click Options.
    2. If the Voice Key Active option is set to Only On Vlingo Home, change it to Anywhere. Then click the Menu key and select Save.
    3. At this point, you should be set and Vlingo should work correctly.

Following these steps should resolve the problem. If not, please let us know by responding to this email. Be as specific as you can about how far you were able to get through this process, what error you are getting, and about anything else you may have tried.

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