Error: "Can’t Record" may be preceded by "Getting Ready"

Some users have reported seeing a "Getting Ready" message that disappears. Then the side key is unresponsive, and either or both of the following messages appear: "Can't Record" or "Hold Side Key and Speak".

Rebooting the BlackBerry by removing the battery will resolve this issue.

This issue can be caused by pressing the BlackBerry side key used to launch Vlingo, then quickly releasing it. It can also be caused by accidentally brushing against the side key. If you are frequently seeing this problem, we recommend locking your keyboard to prevent accidentally pressing the Side Key.

Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk