I am continually having connection problems with Vlingo. How do I solve these problems?

The BlackBerry is surprisingly complex, and there are several things that can affect its network capability. Try each of the suggestions below, in sequence. Try speaking to Vlingo after each one to see if it resolved the problem.

  • Run the Vlingo connection test
  • Check your firewall
  • Check streaming
  • Reboot your BlackBerry
  • Check your connection type
  • Resend your Service Books
  • Enter an APN

 

Run the Vlingo connection test

Go to Vlingo Options, scroll all the way down to the Network section, and click Run Test. Vlingo will search for the most reliable and best performing mobile network available.

 

Check your firewall

The BlackBerry firewall sometimes stops allowing connections and you need to reset it, as follows:

OS 5 devices

  1. Open BlackBerry Options.
  2. Select Security Options.
  3. Select Firewall.
  4. Press the Menu key and select Reset Settings from the displayed menu.
  5. Close BlackBerry Options.

OS 6 & 7 devices

  1. Open BlackBerry Options.
  2. Select Security.
  3. Select Firewall.
  4. Press the Menu key and select Reset Settings from the displayed menu.
  5. Close BlackBerry Options.

This reset can take a few minutes to complete, and may appear to freeze the phone while it's running. Please be patient.

 

Streaming

Vlingo uses streaming to significantly speed up network transmissions and response time. Try turning streaming off. To do this, go to Vlingo Help and type 'ML' (without the quotes). Then click Turn Audio Streaming Off.

At this point you should test Vlingo by speaking to it. If this hasn't resolved the problem, turn streaming back on again to optimize performance once we do get you back up and running.

 

Reboot your Blackberry

Occasionally, BlackBerry connections seem to degrade over time. If nothing has solved the problem up to this point, reboot the phone by pulling the battery for 30 seconds. This is very likely to correct the problem.

 

Check your connection type

In Vlingo Options, scroll all the way down to the Network section. Try each of the available settings next to Connection Type (click Menu->Save before testing new settings).

 

Resend your service books

OS 5 devices

  1. Open the BlackBerry Options.
  2. Select Advanced Options.
  3. Select Host Routing Table.
  4. Press the Menu key and select Register Now from the displayed menu.
  5. Close BlackBerry Options.

OS 6 & 7 devices

  1. Open the BlackBerry Options.
  2. Select Device.
  3. Select Advanced System Settings.
  4. Select Host Routing Table.
  5. Press the Menu key and select Register Now from the displayed menu.
  6. Close BlackBerry Options.

In a few minutes, you should receive an email from BlackBerry informing you that your BlackBerry was registered with the wireless network. Your BlackBerry Internet Service should now be properly configured.

 

Enter an APN

If you have a GSM phone and you're not on a major North American or U.K.-based carrier, you may need to configure an APN.

First you will need to determine which technology your phone uses:

  1. Click Options from the BlackBerry Home screen
  2. For OS 5 devices, click About.  For OS 6 & 7 devices, select Device -> About Device Versions.
  3. At the top of the screen, you should see two lines of text describing your BlackBerry. This should include either (CDMA) or (GSM).
  4. Exit back to your BlackBerry's Home screen.

If you have a GSM phone, you need to know what your APN and associated user name and password should be. Your carrier is the best source for this information, but there are various other sources that have compiled lists of settings for a variety of carriers. Here is one site that we have found useful for this issue:

http://blackberryforums.pinstack.com/360-tcp_apn_wap_gateway_port.html

To check and change your settings:

OS 5 devices

  1. Click Options from the BlackBerry Home screen.
  2. Choose Advanced Options.
  3. Choose TCP.
  4. Set your APN as required.
  5. If required by your carrier, enter the APN username and password in the Username for APN and Password for APN fields.
  6. Save and exit.

OS 6 & 7 devices

  1. Click Options from the BlackBerry Home screen.
  2. Select Device.
  3. Select Advanced System Settings.
  4. Select TCP IP.
  5. Set your APN as required.
  6. If required by your carrier, enter the APN username and password in the Username for APN and Password for APN fields.
  7. Save and exit.
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