Error: 'Sorry, but Vlingo does not yet support your device or operating system.'

Assuming that you are trying to download to a BlackBerry that Vlingo does support (most trackball-equipped devices except the push-to-talk 8350i), there are a couple of possible causes:

  • Use your BlackBerry's built-in browser to download Vlingo. Vlingo will not download properly using any other browser.
  • Your browser must be set to use Internet Browser emulation. To check this setting, do the following:
  1. Open your BlackBerry's built-in browser (do not use any other browser). 
  2. Check Menu > Options > General Properties.
  3. Find the Default Browser parameter and set it to Internet Browser.
  4. Click Menu > Save Options.
  5. Now click Browser Configuration.
  6. Make sure the Browser parameter (it should be at the top) is set to Internet Browser.
  7. Scroll down to Emulation Mode and set this to BlackBerry.
  8. Click Menu > Save Options.
  9. When you're done, the words 'Internet Browser' should appear in the top left hand corner of your browser window.
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