In certain situations, Vlingo will run with the screen in Compatibility Mode, which makes the Storm behave like any other BlackBerry with a standard keyboard and screen. Most frequently, this happens when Vlingo is downloaded to the phone when an earlier version of Vlingo is already present. This is a "feature" of the Storm, and is not something we can change in the Vlingo application.
Here's how to resolve it:
- Go to BlackBerry Options -> Advanced Options -> Applications.
- Scroll down to Vlingo.
- Cick Menu -> Disable Compatibility Mode.
- Return to Vlingo and try again.
The touch screen should now work as you would expect.