My Storm's keyboard won't hide, won't rotate, and looks like a 12-key telephone keyboard. How do I fix this?

In certain situations, Vlingo will run with the screen in Compatibility Mode, which makes the Storm behave like any other BlackBerry with a standard keyboard and screen. Most frequently, this happens when Vlingo is downloaded to the phone when an earlier version of Vlingo is already present. This is a "feature" of the Storm, and is not something we can change in the Vlingo application.

Here's how to resolve it:

  1. Go to BlackBerry Options -> Advanced Options -> Applications.
  2. Scroll down to Vlingo.
  3. Cick Menu -> Disable Compatibility Mode.
  4. Return to Vlingo and try again.

The touch screen should now work as you would expect.

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